At Shepherd Village we are committed to providing the best possible care and service to our clients and therefore recognize the importance of protecting the privacy and confidentiality of the personal information to which we may become privy. While this information is vital in allowing us to fulfill our mission, one of our most important assets is our clients' trust. To help ensure we keep your trust a top priority at Shepherd Village, here is our promise to you:
Any information, we may obtain, will be used solely for the purposes of Shepherd Village Inc., including Shepherd Village Foundation in carrying out our stated mission.
We will limit client information to only what we require to meet our stated objective of providing superior care and service to our clients.
The use of client information will not be disclosed or used for purposes other than to help fulfill the stated mission of Shepherd Village . We will retain client information for only as long as necessary for the fulfillment of the stated purposes.
We will continuously attempt to keep all client information up to date and accurate.
We will regularly assess ourselves and our procedures to ensure that client information is properly safeguarded. Only authorized Shepherd Village employees, who are trained in the proper handling of client information, will have access to client information and any employee caught violating our Privacy Promise will be subject to disciplinary action. If other organizations are contracted to assist in providing client care or services, we will require them to conform to our privacy standards.
Any client wanting to review or verify their personal information may do so simply by contacting the appropriate department Manager and making a formal request. You may then challenge the accuracy of the information and have it amended as appropriate.
You have the right to challenge our compliance with the above principles and if you wish to do so please address your concern in writing to:
Chief Privacy Officer
Shepherd Village Inc.
3760 Sheppard Avenue East
Toronto, ON M1T 3K9